Simply visit the navigation bar found at the top of every page. You can shop either by categories (shop Nacre) or by collections. Click on the section you prefer to open a drop-down menu where you will find subcategories to further refine your search and help you discover just what you are looking for.
Once you are ready to complete your purchase, visit your shopping bag at the top right-hand corner of our screen and click on "Checkout" to be led through the checkout process. If you need any assistance, please contact customer service: firstname.lastname@example.org
If you wish to cancel or modify your order, please send an e-mail to email@example.com as soon as possible. Once an order has been submitted, we cannot guarantee that the purchase can be cancelled or modified. However, we will do our very best to accommodate your request.
Please make sure that the address you are entering in the "Billing" field is the address that is registered with your bank. If the system still doesn't accept your order, please contact with your bank first.
Please visit our size chart from the link on the product pages for sizing information.
Our products are produced in limited quantities and may run out of stock. Our customer service team will be happy to assist you if you would like a similar style of the product you wished to purchased.
NACRE accepts the following forms of payments: VISA, MasterCard, American express, Paypal and Apple pay. Note that your billing address must match the address on your credit card information.
Unfortunately no. Only one method per order is accepted.
Shipping & Delivery
All international orders are shipped via DHL. For Canadian orders, UPS or Canada Post is used. Shipping fees are indicated at Checkout.
NACRE ships to over 70 countries worldwide. You may refer to the Shipping & Delivery for specific destinations.
At the moment, we can only ship to one address per order. Please place a separate order for each location desired.
NACRE will send you several e-mails to keep you informed of the status of your purchase. You will receive a shipment confirmation e-mail with all tracking information in order to track your shipment.
Please allow up to two working days from your order date to process your order for shipment in addition to the time required for delivery. Please refer to the delivery times section for each Country of the Shipping & Delivery page.
Returns & Exchanges
We will refund the purchase price of merchandise that is returned in its original condition and only if accompanied by the original invoice and NACRE’s original packaging. You must inform NACRE of your intention to return the merchandise within 21 days from the date of delivery by contacting customer service: firstname.lastname@example.org.
Once your return is received, we will send you an email to notify you that we have received your returned item. If you match our return policy, then your refund will be processed, and a credit will immediately be applied to your credit card or original method of payment.
In order to exchange an item, please inform NACRE by sending an email to email@example.com and return the original item using the return instructions. Please keep in mind that new orders are subject to product availability.